Frequently Asked Questions

A:We only charge $69 to customers who choose not to take advantage of the Diamond Lifetime Membership. Focus Plumbing is different from other companies. When we diagnose an issue, we look at your entire system first. Focus never wants to sell you things you don’t need. We send a licensed Journeyman plumber to your home, dressed in a freshly pressed, clean shirt, in a vehicle that has over 3000 parts neatly stored inside. Our biggest goal is to do a great job, and we’ll ask you to become a Diamond Lifetime Member so you never pay the $69 service charge. We guarantee to be there in 4 hours and we give you a 15% discount on all you purchase. We warranty our work for THREE years and you get a lifetime warranty on all the fixtures we install! We also schedule a separate appointment and do a 300-point inspection, which will tell you everything that is going on with your system. We’ll make a plan together about how you should replace that water heater five years from now and tell you what it will cost.​ Our goal is to eliminate any surprises from costly plumbing repairs and flood damage. Maintaining your plumbing system is a lot cheaper if you let Focus Plumbing maintain it properly versus just calling a plumber every time there is a problem. If you appreciate quality people and quality products delivered by one of the most successful contractors in the business with the best warranties in the business, call Focus Plumbing. You will be glad you did.

A:Let’s say you are asking for a price on a water heater that we are going to install. Here are a few of the things our tech will look at before he quotes a price: 

A:Yes, we are available 24/7, 365 days a year for your plumbing emergencies, and we don’t charge extra. We also promise that if you become a Diamond Club Member, you will have fewer emergencies and less anxiety, as we will monitor your plumbing system and keep you aware of potential issues that cause these emergencies.

A:Plumbing is all about parts. No one wants to schedule multiple days off from work and/or wait for someone to drive all over town trying to find parts. Being prepared with parts and fixtures so we can help service our clients promptly may be the most important thing we do. We also have a fully stocked supply house at our 10-acre facility in the shadow of the Stratosphere. We take being the best personally and our parts, our trucks, and our people are here to make sure your job goes as smoothly as it can and that you love our team.

A:Focus Plumbing believes that if you really love our service and we are fair and always honest, you will continue to be a loyal customer. Focus pays our people extra when you love your service and leave a great review online. We also pay our people well and have excellent benefits. Focus believes a happy employee takes greater care of customers.

A:Focus Plumbing believes that someone coming into your home where you raise your family should be of excellent character, trustworthy, and honest. We verify our plumbers’ history before we allow them to put on that sparkling Focus uniform and enter your home. We also drug test our technicians. Your safety and peace of mind are our top priority.

A:We only dispatch state-licensed Journeyperson plumbers, and even their helpers are enrolled in their later years of school. Our plumbers go to school for four years and have over 2000 hours working for state-licensed contractors. We train them on everything, and the screening process is rigorous and sets our plumbers apart. We are always looking for great people, and we find some who are already licensed plumbers and others who are brand new and who we will put through school. Are you a plumber or know a plumber looking for an amazing opportunity? Call Focus Plumbing or check out out the employment tab on our website for more info!

A:Focus has a unique product we haven’t seen anywhere else. We use mats specially designed to protect your flooring and counter tops, as our tools are quite heavy. They’re rubberized, shockproof mats that really protect your home. We also have a guarantee: if we don’t clean up our mess in your home, you don’t pay for the service. We make every effort to protect you and your home—that’s part of the Focus Plumbing difference.

A:Like many successful companies, we want to do more than just sell you things. We want to give you exactly what you need while also saving you money. We also want to pay our people well so they will take great care of you. Then you will be Focused for Life and everybody wins. Here’s how our club works: We don’t charge for our annual inspection, but being a member is just $14.95 a month and you never pay a service charge, plus you get discounts and much more. We take pictures of all the valves, log all the info on your fixtures, and basically get a record of every part that requires maintenance. We gather the age of all the equipment and tell you when it will need attention. We tell you when we think it will go and tell you what we believe it will cost at that time. We pick out a brand and a replacement and make a plan to replace it BEFORE it goes bad. When the heater does go out, you won’t be surprised by the price of the work. Diamond Clubs are every plumbing systems best friend!

A:Because if you don’t filter your water, your body is your water filter. Our tap water here in the Las Vegas Valley is very hard and eats away at plumbing fixtures at a much higher rate than filtered water. Every need is different and there are many different types of water treatment systems. Focus Plumbing is an expert in water treatment and currently offers all the different types. We have the perfect system for you and are a phone call away. We recommend a consultation with a plumber in your home, not a salesman in the store. Our people are experts at water treatment and they only want to provide you with the perfect solution.